A Focus on Professional Development and Continuous Improvement

Dr. Erik Reite
Family Medicine Physician

An Air Force veteran and native Coloradan, Dr. Erik Reite made his way to CPMG in 2013. Since then, he has served as a family medicine physician – and leader – at Kaiser Permanente’s Smoky Hill Medical Offices.

“One of the things I most appreciate about Kaiser Permanente’s integrated system is that you are constantly learning. Every time you consult a specialist, you learn something to help your patients,” says Dr. Reite. “The medical group invests in us to receive high-quality continuing medical education. We’re actively working to develop physicians professionally, which is fairly unique.”

“In the military, you might identify the most efficient doctors and make them work until they’re leaving late. At CPMG, we have individual development plans. I’m regularly checking in with the doctors on my team to find out what their professional interests are and work to develop them. There are a lot of opportunities.”

A strong support system is necessary in order for leaders like Dr. Reite, a department chief and medical office chief, to take time to talk through personal goals with front-line physicians.

“We have support inside our medical office and from an organizational level,” explains Dr. Reite. “I have an awesome practice manager who covers the Smoky Hill and Parker Medical Offices. She manages the data and reports, so I can spend more time working with our patients and physicians. We also have a great group of mid-level providers here to see patients.”

The Smoky Hill Medical Offices have benefited operationally from the Lean management principles and tools that Kaiser Permanente Colorado is adopting throughout the region.

“We’re one of the first medical offices that has implemented 1:1 staffing, where we have a medical assistant or licensed practical nurse to partner with each physician. We’ve also arranged our office so that providers and staff can communicate efficiently throughout the day. These changes are empowering us to continuously improve our workflows,” says Dr. Reite.

“We work well together and trust one another. We’re motivated to see how we can do things better. For example, our Unit-Based Team (UBT) is made up of providers and staff who are currently working to standardize work for Smoky Hill, so we can gain efficiencies around managing our in-baskets and processing forms. They’re doing important work that helps us deliver better patient care.” 

Meaningful collaboration extends to the highest levels of the organization, with great alignment and partnership between CPMG and Kaiser Foundation Health Plan of Colorado, which together comprise Kaiser Permanente Colorado.

Dr. Reite shares more about his journey to CPMG in part one of his story.

To learn more about working at CPMG, click here.